Infiniti Collision Center – We have 2 convenient collision centers and 7 drop-off locations in San Diego County to serve you. We accept all insurances and offer a lifetime warranty on all repairs. Our technicians are trained and certified. And our facilities use state-of-the-art factory certified equipment. Call us today or fill out the form below for a free auto body repair estimate!
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Infiniti Collision Center
A: Mossy Collision Center demonstrates a commitment to excellence in collision repair professionalism, repair quality and customer satisfaction by meeting industry leading standards. Key criteria include: a service monitoring system to ensure your repair experience is exceptional, trained managers and technicians with the knowledge and expertise to properly repair your vehicle, and a repair facility equipped with the right tools and equipment.
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A: Massey Collision Center has the latest repair equipment and tools to ensure our certified technicians adhere to factory recommended repair procedures.
A: Our certified technicians must pass rigorous testing by the factory and the National Institute for Automotive Service Excellence (ASE) to achieve and maintain their certification. Our highly trained technicians offer you the highest quality collision repair with guaranteed satisfaction.
A: At the scene of an accident, if you find your vehicle unsafe to drive, call Coastal Pride Towing at 619-523-5062. If the police are on the scene, let them know that you want your vehicle repaired at Mossy Collision Center, which will save your insurance company from towing your vehicle once. If your vehicle is safe to drive, have your vehicle towed to a collision center. We are open Monday through Friday from 7:30am to 6:00pm. and Saturdays 9:00am – 12:00pm. You should contact your insurance company and advise them of the damage and the shop you choose for repairs. Some insurance companies offer a “drive-in claims service;” You are not required to use this service. Let your insurance company know where the claimant can see your vehicle. If the accident is your fault, your insurance company will cover the damage to your vehicle and the other party. The other party’s insurance should cover your loss if the accident is not your fault. Try to collect from other insurance, which will qualify you for the rental vehicle and you won’t have to pay the deductible.
A: OEM stands for “Original Equipment Manufacturer”. These are new parts made by the same manufacturer that made your vehicle.
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A: Aftermarket (A/M) is used to describe parts manufactured by the manufacturer rather than parts originally made for your car. Some aftermarket parts carry certifications that help ensure the basic quality of the part.
A: LKQ stands for “Like, Kind and Quality”. Most of us are familiar with another term for this category, “used parts”. The term LKQ should more precisely define the sub-category of used parts as those in your vehicle prior to the loss.
A: No, you do not need to accept used parts. Most customer-based insurance companies will only quote used parts (LKQ) when there is agreement from all parties; Commonly used parts are indicated when savings are needed to justify repairs. The insurance company’s responsibility is to restore your vehicle to its “pre-loss” condition – no better and no worse.
Q: Should I use the shop recommended by my insurance company or can I take it to a Mossy collision center?
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A: You can always take it to Mossy Collision Center. The insurance company will not tell you where to repair your vehicle. Some insurance people will try to convince or drive you to get your vehicle repaired at their preferred shop; A store that offers special deals to an insurance company. These agreements often come at the expense of the vehicle owner, compromising safety and quality of repairs. If this happens please contact the Mossy Collision Centre; Our professional claims handlers can guide you through this unfortunate practice.
A: No, you do not need to get multiple estimates; You only need to tell your insurance representative where you get your repairs done. Your insurance company will work hand in hand with your shop of choice.
Q: What happens if the insurance company’s estimate is lower than the one I got from Mossy Collision Center?
A: Bring the insurance estimate with you and we will look into the differences. If necessary, we will notify the insurance company of the changes to be made. Usually, it only takes one phone call and we’ll bill your insurance company for the supplement when the repair is complete.
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A: Total damage is difficult to see during initial inspection. Finding additional damage is common. Estimates written without fully disassembling the vehicle often overlook or include “hidden” damages. Note that any additional parts found to be damaged will need to be ordered and may result in further delays. If additional damage is found, it will be documented and discussed with you and the insurance company. The insurance company may or may not want to come see the damage. These accessory charges are classified, authorized and billed along with other repairs. If the insurance representative wants to look at additional damage, the repair process may be delayed by 2 – 5 business days. Note that any additional parts found to be damaged will need to be ordered and may result in further delays.
A: A deductible is the portion of the repair bill that is not covered by your insurance policy. The amount is determined by your insurance policy and is set when you first purchase your insurance.
A: Your deductible is paid directly to Mossy Collision Center when your repairs are completed. The insurance company pays us minus the deductible for the work done by you.
A: No, almost all colors can be matched even with the most faded ones. We employ highly skilled paint professionals who are factory trained using state-of-the-art equipment to ensure that colors meet the manufacturer’s standards.
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A: Before lowering your vehicle, we recommend removing your personal belongings or anything valuable. Our insurance covers damage to your vehicle due to fire, theft or employee error, but it only covers the vehicle and its factory installed parts. We are not responsible for any other items you choose to leave in your vehicle. Our team often removes internal parts to gain access to a damaged area or to protect the interior from damage and requires ready access to these areas.
A: Mosi Collision Center guarantees every repair we make for as long as you own your vehicle. We offer fast friendly quality repairs guaranteed! We repair our vehicles to meet or exceed all manufacturers repair standards. This allows us to offer a lifetime warranty.
A: We specialize in insurance claims handling. We work closely with your insurance company, so your claim is handled in the most efficient manner. Mosi Collision Center guarantees every repair we do. We offer fast friendly quality repairs guaranteed!
A: Yes. We can coordinate with any rental agency you desire and we have rental cars on site.Infiniti Certified Collision Repair Network Shops have the ultimate combination of highly trained technicians, advanced tools and technology to meet your high standards. We provide a high level of customer communication throughout the repair process, including text and email messaging with vehicle owners. We work on all makes and models •On-Site Rental Cars •On-Site Claims Handling Services •Quality 1st •Courtesy 1st •Customer 1st Infiniti Certified Collision Repair Network shops have the ultimate combination of highly trained technicians, advanced tools and technology to ensure your superior According to the standards. Enjoy the many benefits of choosing an Infiniti certified collision repair facility, including: • Adherence to Infiniti’s strict repair standards • Preferred use of genuine Infiniti replacement parts • Peace of mind knowing your vehicle is in professional hands with all vehicle warranties covered!
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Our reviews and ratings only come from genuine customers who have had their vehicles repaired by the auto body shop.
These real customers rate and review an auto body shop based on several factors that influence their experience.
Some insurance companies may require you to visit their claims center for an inspection before repairing your car. You can do this, or you can drop off your car at your auto body repair shop and ask the insurance company to inspect the car there. Your local INFINITI Certified Collision Repair Center will provide you with the exceptional repair experience you deserve because it meets or exceeds our strict standards for repair work, training,